"Inactive license"

#1

I purchased the Dubler Studio Kit 5 months ago and tried setting it up today. I followed the instructions on the card that said, “Visit vochlea.co.uk/download to get started.” So I went there (which redirected me to vochlea.com/download by the way) and entered the unique serial code. After entering the code it still doesn’t let me download the software. I look at the “Software licenses” section and see this:

“Dubler 1
Inactive license
Disabled on 3rd January 2022”

Excuse me? Why was my license disabled just today? Is someone pulling a prank on me, or did I just buy a USB microphone for $325 and nothing else? This is outrageous!

#2

Hi,

I believe this has now been resolved via our support email. Apologies for any frustration, there was a change with our licensing system when Dubler 2 was introduced that affected inactive Dubler 1 licenses. As mentioned this should have now been resolved and the license is ready to use in your account!

1 Like
#3

Okay, I see. Thank you.

#5

Hi!
I have the same problem with Dubler 1 (bought in 2021)

Dubler 1

Inactive license

Disabled on 12th March 2022

#6

Problem has been resolved!

Thanks ))))

#7

I have the same issue and have emailed support. No reply yet.

#8

Apologies for the slow reply over the easter bank holidays. The issue has now been resolved in your account, let me know if you need anything else!

#9

Thanks Liam for your help.

#10

I have the same issues as well.

#11

Hi! This should now be sorted, please check the downloads section of your account