I purchased the Dubler Studio Kit 5 months ago and tried setting it up today. I followed the instructions on the card that said, “Visit vochlea.co.uk/download to get started.” So I went there (which redirected me to vochlea.com/download by the way) and entered the unique serial code. After entering the code it still doesn’t let me download the software. I look at the “Software licenses” section and see this:
“Dubler 1
Inactive license
Disabled on 3rd January 2022”
Excuse me? Why was my license disabled just today? Is someone pulling a prank on me, or did I just buy a USB microphone for $325 and nothing else? This is outrageous!
I believe this has now been resolved via our support email. Apologies for any frustration, there was a change with our licensing system when Dubler 2 was introduced that affected inactive Dubler 1 licenses. As mentioned this should have now been resolved and the license is ready to use in your account!
If you haven’t done so already please email us at help@vochlea.co.uk with details of the account you are registering your Dubler 1 license on. We can then get this sorted for you
I bought the dubler 1 ages ago and only set it up today and I have the same problem as lc5. I put in the code today and it came up with inactive license for the program (Disabled on 9th May 2023.) I have contacted support I am just awaiting the issue to be fixed. Regards Rockaa